Have a question about our new name? We have the answer. If you don't find the answer here, simply email us* or call toll free (888) 342-8766 or (505) 342-8888.
For years, our members have called us, “The Eagle.” We love our members and we love their ideas, so we decided to make the name official by combining “Eagle” with “U.S.” Our new name is a natural and meaningful transition from our old name. U.S. Eagle, symbolizes our rich heritage, the aspirations of our members, and the high level of service that is the same for all, regardless of the number of zeros in an account. At U.S. Eagle, every member is celebrated as an essential part of the whole. We are U.S. Eagle, Where Everyone Belongs.
A. No. We remain led by the same elected volunteer Board of Directors, operated by the same management team, and with the same great owners — YOU. You will still see the same friendly faces in our branches, hear the same voices on the phone, and enjoy the same high level of service you have come to expect from the credit union.
A. Everything you love about the credit union will be staying the same. As we complete this name change, you will see some attractive updates such as new signs at our branches, an easy to navigate website at useaglefcu.org, a new look for our Eagle Mobile App, and cosmetic changes to our online banking site.
A. Yes! Your accounts are still insured by the full faith and credit of the U.S. Government through the NCUA — National Credit Union Association. As always, each individual account at the credit union is insured up to $250,000.
A. No. Your member number and account number(s) will remain the same, as will all of your products and services. You may want to update your online bookmark for the credit union’s website to useaglefcu.org, although the old credit union web address will take you to our new website as well.
A. We have notified all credit reporting agencies about our name change. Therefore, your loan(s) with us will not appear twice on your credit report. They will simply appear under U.S. Eagle Federal Credit Union.
If you are delinquent on a loan, a hold may be placed on your account in the amount of the delinquency, and this amount may not be reflected in the Available Balance.
A. Yes. Your member number(s) and account number(s) will remain the same. There will be no changes to any existing accounts.
A. No. Our Routing and Transit number will remain the same.
A. Yes. Your current card will continue to work, and you do not need to order replacements. In the future you will receive a new replacement card with our new name and logo.
A. All direct deposits, payroll deductions, automatic drafts and other ACH services are transmitted using the Credit Union’s Routing and Transit number and your account number. Since these numbers have not changed, your payments will process without any change on your part.
A. Yes. You can continue to use your current checks. When you reorder, your new checks will include the U.S. Eagle logo.
A. You can order new checks with the U.S. Eagle logo now if you prefer. Normal costs apply.
A. Yes. Since our routing number is not changing, any payments via check, online deposit, or other means, made out to U.S. New Mexico Federal Credit Union will continue to be accepted. We encourage you to change the name on any payments to U.S. Eagle Federal Credit Union.
A. Yes. Our branch addresses, phone numbers, and fax numbers will remain the same.
A. Yes. Our email addresses have changed to include the new URL useaglefcu.org (i.e., email@example.com, firstname.lastname@example.org, etc.). Emails sent to the old URL (i.e., email@example.com, firstname.lastname@example.org, etc.) will be automatically forwarded to their new addresses.
A. Yes. Your current User Name and Password for online access to your accounts will stay the same. You will see changes to the site to include the new name and logo.
A. The Eagle Mobile App will continue to operate as normal. If you have your device set for automatic updates, you will see the new logo and name the next time you log in. If your device is set for manual updates, you can download the updates at your convenience.
A. Yes. Because our routing number and your account number(s) remain the same, there will be no interruption to services offered via Shared Branching. You will need to identify yourself as a member of U.S. Eagle Federal Credit Union. Since some Shared Branching outlets may be slow to update their databases, they may still find us under “U.S. New Mexico Federal Credit Union” until they update their systems.
A. You should write your loan payment checks to U.S. Eagle Federal Credit Union. Checks made to U.S. New Mexico Federal Credit Union will continue to be honored during the transition.
A. After several years of considering our old name and carefully listening to many credit union members referring to this credit union as “The Eagle,” this new name stood out as a logical and meaningful evolution that combines the rich history of our credit union with the highest aspirations of our members. Your elected Board of Directors and the credit union management team then obtained trademark protection of “U.S. Eagle Federal Credit Union” and cleared the new name with the National Credit Union Administration. We thank our members for the inspiration that has resulted in our new name.
*This link allows you to send UNSECURE email to Credit Union Member Service Representatives. Due to the nature of the Internet, there is a possibility that unsecure (unencrypted) email could be intercepted and read by third parties. For this reason we ask that you DO NOT send any confidential information, such as account numbers, through this email link.
U.S. Eagle FCU assumes no responsibility for interception of confidential information you send in an unsecure (unencrypted) email message. We will not send confidential information to you through unsecure email.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
©2017 U.S. Eagle Credit Union. All rights reserved.